Shipping & Returns FAQ

Shipping

In an effort to reduce environmental impact we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt. It is the responsibility of the buyer to ensure all information provided is accurate. Chelsea King Inc. is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.

Delivery times provided on your shipping confirmation and/or tracking info are estimates only and do not include the standard order processing of 3 - 5 business days. Delivery times are always estimated in business days, unless explicitly stated otherwise. Delivery times are not guaranteed - Once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service selected on your order. We commit to doing everything we can to process and release orders in a timely manor but cannot be held responsible for circumstances that remain out of our control. Such circumstances include, but are not limited to, Courier / Postal delays, Border delays, incorrect shipping information provided by the buyer, Holidays, Acts of God, and Customs.

Where Do We Ship?

We currently ship from Canada to the following countries. Depending on the country you are in, shipping rates may vary.

Order Processing

Following order placement, you will receive an 'Order Confirmation' email. Order processing times are generally within three to five (3 - 5) business days of order placement. Please note that shipping times are estimates only and are calculated from the date your order has been processed and released by our fulfillment center. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible. Once your order has been processed you will receive an email letting you know its on its way.

Returns

Hair accessories purchased on our website, not including sale items can be returned within 30 days of the shipping date. Sale items are considered final sale. Scrunchies and hair accessories must be returned unwashed, unworn and in their original condition. Product condition is left to the discretion of Chelsea King Inc.. Once received and product is deemed free of any damage, a refund will be issued for product value only, to the original method of payment used to make your purchase. Refunds can take up to five (5) business days to show up following the date they are issued. Shipping charges, import fees and duties are ineligible for refund.  

When you email to inquire about setting up a Return, please be sure to include the following: Order #, Item(s) your requesting to return, and Reason(s) for requesting a return.

Please note that we are not responsible for damages resulting from shipping, washing, or wear. Customers are responsible for any charges associated with shipping unless the reason for return is determined to be our error.

Hair accessories purchased from a retailer or other website must be returned to that seller directly.

For returns we recommend you use your own trackable and insured shipping method. Chelsea King Inc. is not responsible for shipping fees or lost returns. Please include a printed copy of your order confirmation with your items authorized for return.

Returns must be authorized before sending. Returns sent, without being pre-authorized and/or without explaination are subject to being 'Returned To Sender' at the customer's expense. Upon return authorization, please mail your return to the following address. Chelsea King Inc., Attn: Returns Dept. Order [# ______], PO Box 11033 Seton PO, Calgary, AB, T3M 1Y6

Please allow 2 - 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase. Currency will be converted at the exchange rate selected by your issuing bank at the time the refund is issued.

Last updated: March 25, 2022

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