FAQ

FREQUENTLY ASKED QUESTIONS

 

Where do we ship?

For the time being we ship to the U.S. and Canada.

 

Where does our product come from?

All our hair accessories, including scrunchies are proudly handmade in Canada. 

 

Does my order come with tracking?

Regular shipping does not come with tracking. Tracking is available upon request before purchase at an additional fee.

 

Why does the color of my scrunchie look different on my computer screen than it does out of package?

Screen resolution, color contrast, and screen brightness can differ from one computer or electronic device to the next. We do our best to show the product unfiltered and in its natural state on our website in order to most authentically represent its appearance.

 

What shipping carrier do you use?

We use Canada Post for the most reliable and cost-effective method of shipping.

 

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

 

How do I edit my billing and shipping information?

Changes to your profile can be made if you have signed up for a Chelsea King account.  Note that any changes in shipping information made after an order has shipped will not apply to that order.

 

When will my card be charged?

Your card will be charged when your order is placed. 

 

Will I be charged sales tax?

Sales tax charged is dependent on where you live.  This is calculated at the time of checkout.

 

Can I combine promotional codes?

Unfortunately, promotional codes cannot be combined.  One promotional code or offer per purchase.

 

Who invented the scrunchie?

It’s true, we have been credited for bringing the scrunchie back, however, no, we did not invent them. :)  According to Wikipedia, scrunchies were invented by Philips E. Meyers in 1963.

 

How do I care for my scrunchie?

We recommend spot cleaning as needed. 

 

When is National Scrunchie Day?

Believe it or not, there is a national scrunchie day which is April 16th

 

Are scrunchies bad for your hair?

No.  In fact, a correctly made scrunchie protects your hair against breakage and kinking.  Not to mention the fabric provides and additional layer of protection.

 

What is ‘scrunchie’ in French?

‘Chouchoute’ which translates to ‘darling’ in English.  Love that!

 

Are scrunchies good to use while sleeping?

Yes, for reasons such as preventing hair breakage and kinking, scrunchies are a great way to protect your strands while you sleep.  Scrunchies made with satin are recommended most for use when sleeping to avoid creasing or kinking your hair.

 

Where can I wear my scrunchie?

Oh boy!  Where to start, and where does it end. :)  We think scrunchies are an effortless way to upgrade any outfit, but here are a few suggestions.  Scrunchies for bridal showers.  Active scrunchie wear for ballet, yoga, running, swimming.  Scrunchies are great for Mom’s on the run. 

 

How do I wear my scrunchie?

The options are so many, you’re really limited only by your imagination.  Cute buns.  Low buns. Messy buns.  High ponies and low ponytails.  Just to mention a few.

 

What hair types are best with scrunchies?

Scrunchies are best for medium to long hair of any type.  Curly, straight, thin or thick hair.  Our scrunchies offer fantastic hold for all hair types.

 

What types of fabric do you use for your scrunchies?

Certain fabric types lend themselves more to offer better durability while maintaining a lightweight feel.  We select the highest quality fabrics for use in our velvet scrunchies, satin scrunchies, natural cotton scrunchies, faux leather scrunchies, suede like scrunchies, and natural fiber scrunchies.