Contact & FAQ

Scrunchie Sizing Info

CK Rewards

HERO Program

Shipping & Returns

Account Info

Made Where?

FYI's

Scrunchie Sizing Info

CK Rewards

HERO Program

Scrunchie Sizing Info

CK Rewards

HERO Program

Scrunchie Sizing Info

CK Rewards

HERO Program

Account Info

Shipping & Returns

Made Where?

FYI's

Account Info

Shipping & Returns

Made Where?

FYI's

FAQ's

HOW DO I CLEAN MY HAIR ACCESSORIES?

Elastic

We use the highest grade proprietary blend natural cotton and natural rubber elastic.   Our elastic is chlorine resistant and heat treated making it suitable for greater longevity when/if washed and dried and/or used in pools and hot tubes. While the elastic is designed to have greater longevity in these circumstances, doing so will breakdown any elastic at a faster rate than its natural lifespan.

Fabric

Our fabrics are sourced from domestic suppliers with a focus on high quality, luxe designs. While some of our materials are well suited for repeat wash and dryer cycles, many are not. Please take care in reviewing the below instructions. It’s important to note that damage to an item resulting from an attempt to clean is the responsibility of the customer.

TIPS TO MAINTAIN GREATEST PRODUCT LONGEVITY

Play it safe

As a primary cleaning tip, we recommend spot cleaning as needed.

Spot cleaning not cutting it?

If your hair tie or scrunchie is really dirty, we recommend hand washing in cold to lukewarm water and,if needed, a gentle detergent. Rinse thoroughly, squeeze out excess water and lay flat to dry. If you must put it in the washing machine, we recommend putting it in a delicates bag, and washing on a delicate cycle with like colours. Lay flat to dry.

Note: All fabrics react differently to wear and washing. Both may result in some colour fading over time.

Can I use multiple promo codes on a single order?

Our system only permits the use of one promotional code per order. Please apply the single code providing you the greatest savings.

Why am i not seeing the free shipping offer at checkout?

Free shipping offers are valid once the 'product' in cart meets or exceeds the minimum required for the free shipping offer being advertised. 'Product value' refers to the pre-tax product value in your cart after any additional discounts are applied to your order.

*eGift Cards are excluded from the sum total of product value, and don't require shipping.

why isn't my promo code workinG?

  1. At the checkout, an email must be entered in the email address field for the discount code field to accept a valid code.
  2. Ensure promo code is entered correctly.
  3. Are you attempting to enter more than one promo code? Only one promotional code per order.
  4. You might also try clearing your cache, refreshing your browser and attempting again. Here are some links below to walk you through how to clear your cache.

Can I apply a promo code with my gift card?

You are able to use one promotional code per order in addition to any E-Gift Card. During the checkout process we advise that you enter the E-Gift Card code first followed by any promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.

Please note that Gift Vouchers are not E-Gift cards. A 'Gift Voucher' is a gifted dollar amount, presented on special occassions by Chelsea King, such as charity auctions. They are recognized as promo codes, not E-Gift cards.

Can I pickup locally?

We do not offer options for pick up for purchases made on our site. For purchase and pick up options in your area, please refer to our Stockist locator.

what are my payment method options?

Chelsea King Inc. accepts a number of payment options including American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shopify Pay, Sezzle and Visa. Please note that note all payment methods are available to our international shoppers.

All prices are displayed in your country's currency using the floating currency selector tab located at the bottom of the site.

FAQ's

HOW DO I CLEAN MY HAIR ACCESSORIES?

Elastic

We use the highest grade proprietary blend natural cotton and natural rubber elastic.   Our elastic is chlorine resistant and heat treated making it suitable for greater longevity when/if washed and dried and/or used in pools and hot tubes. While the elastic is designed to have greater longevity in these circumstances, doing so will breakdown any elastic at a faster rate than its natural lifespan.

Fabric

Our fabrics are sourced from domestic suppliers with a focus on high quality, luxe designs. While some of our materials are well suited for repeat wash and dryer cycles, many are not. Please take care in reviewing the below instructions. It’s important to note that damage to an item resulting from an attempt to clean is the responsibility of the customer.

TIPS TO MAINTAIN GREATEST PRODUCT LONGEVITY

Play it safe

As a primary cleaning tip, we recommend spot cleaning as needed.

Spot cleaning not cutting it?

If your hair tie or scrunchie is really dirty, we recommend hand washing in cold to lukewarm water and,if needed, a gentle detergent. Rinse thoroughly, squeeze out excess water and lay flat to dry. If you must put it in the washing machine, we recommend putting it in a delicates bag, and washing on a delicate cycle with like colours. Lay flat to dry.

Note: All fabrics react differently to wear and washing. Both may result in some colour fading over time.

Can I use multiple promo codes on a single order?

Our system only permits the use of one promotional code per order. Please apply the single code providing you the greatest savings.

WHY AM I NOT SEEING THE FREE SHIPPING OFFER AT CHECKOUT?

Free shipping offers are valid once the 'product' in cart meets or exceeds the minimum required for the free shipping offer being advertised. 'Product value' refers to the pre-tax product value in your cart after any additional discounts are applied to your order.

*eGift Cards are excluded from the sum total of product value, and don't require shipping.

why isn't my promo code workin?

  1. At the checkout, an email must be entered in the email address field for the discount code field to accept a valid code.
  2. Ensure promo code is entered correctly.
  3. Are you attempting to enter more than one promo code? Only one promotional code per order.
  4. You might also try clearing your cache, refreshing your browser and attempting again. Here are some links below to walk you through how to clear your cache.

Can I apply a promo code with my gift card?

You are able to use one promotional code per order in addition to any E-Gift Card. During the checkout process we advise that you enter the E-Gift Card code first followed by any promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.

Please note that Gift Vouchers are not E-Gift cards. A 'Gift Voucher' is a gifted dollar amount, presented on special occassions by Chelsea King, such as charity auctions. They are recognized as promo codes, not E-Gift cards.

what are my payment method options?

Chelsea King Inc. accepts a number of payment options including American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shopify Pay, Sezzle and Visa. Please note that note all payment methods are available to our international shoppers.

All prices are displayed in your country's currency using the floating currency selector tab located at the bottom of the site.

Can I pickup locally?

We do not offer options for pick up for purchases made on our site. For purchase and pick up options in your area, please refer to our Stockist locator.

FAQ's

HOW DO I CLEAN MY HAIR ACCESSORIES?

Elastic

We use the highest grade proprietary blend natural cotton and natural rubber elastic.   Our elastic is chlorine resistant and heat treated making it suitable for greater longevity when/if washed and dried and/or used in pools and hot tubes. While the elastic is designed to have greater longevity in these circumstances, doing so will breakdown any elastic at a faster rate than its natural lifespan.

Fabric

Our fabrics are sourced from domestic suppliers with a focus on high quality, luxe designs. While some of our materials are well suited for repeat wash and dryer cycles, many are not. Please take care in reviewing the below instructions. It’s important to note that damage to an item resulting from an attempt to clean is the responsibility of the customer.

TIPS TO MAINTAIN GREATEST PRODUCT LONGEVITY

Play it safe

As a primary cleaning tip, we recommend spot cleaning as needed.

Spot cleaning not cutting it?

If your hair tie or scrunchie is really dirty, we recommend hand washing in cold to lukewarm water and,if needed, a gentle detergent. Rinse thoroughly, squeeze out excess water and lay flat to dry. If you must put it in the washing machine, we recommend putting it in a delicates bag, and washing on a delicate cycle with like colours. Lay flat to dry.

Note: All fabrics react differently to wear and washing. Both may result in some colour fading over time.

Can I use multiple promo codes on a single order?

Our system only permits the use of one promotional code per order. Please apply the single code providing you the greatest savings.

WHY AM I NOT SEEING THE FREE SHIPPING OFFER AT CHECKOUT?

Free shipping offers are valid once the 'product' in cart meets or exceeds the minimum required for the free shipping offer being advertised. 'Product value' refers to the pre-tax product value in your cart after any additional discounts are applied to your order.

*eGift Cards are excluded from the sum total of product value, and don't require shipping.

why isn't my promo code workin?

  1. At the checkout, an email must be entered in the email address field for the discount code field to accept a valid code.
  2. Ensure promo code is entered correctly.
  3. Are you attempting to enter more than one promo code? Only one promotional code per order.
  4. You might also try clearing your cache, refreshing your browser and attempting again. Here are some links below to walk you through how to clear your cache.

Can I pickup locally?

We do not offer options for pick up for purchases made on our site. For purchase and pick up options in your area, please refer to our Stockist locator.

Can I apply a promo code with my gift card?

You are able to use one promotional code per order in addition to any E-Gift Card. During the checkout process we advise that you enter the E-Gift Card code first followed by any promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.

Please note that Gift Vouchers are not E-Gift cards. A 'Gift Voucher' is a gifted dollar amount, presented on special occassions by Chelsea King, such as charity auctions. They are recognized as promo codes, not E-Gift cards.

what are my payment method options?

Chelsea King Inc. accepts a number of payment options including American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shopify Pay, Sezzle and Visa. Please note that note all payment methods are available to our international shoppers.

All prices are displayed in your country's currency using the floating currency selector tab located at the bottom of the site.